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Case study: Module 11 – Interpersonal Skills

Home Case study: Module 11 – Interpersonal Skills

Interpersonal Skills

Module 1

Getting Started Interpersonal Skills
Workshop Objectives Interpersonal Skills

Module 2

Verbal Communication Skills
Listening and Hearing They Aren’t the Same Thing
Asking Questions
Communicating with Power
Case Study: Module 2 - Interpersonal Skills

Module 3

Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Case study: Module 3 - Interpersonal Skills

Module 4

Making Small Talk and Moving Beyond
Starting a Conversation
The Four Levels of Conversation
Case study: Module 4 - Interpersonal Skills

Module 5

Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Case study: Module 5 - Interpersonal Skills

Module 6

Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
Case study: Module 6 - Interpersonal Skills

Module 7

Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
Case study: Module 7 - Interpersonal Skills

Module 8

Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Case study: Module 8 - Interpersonal Skills

Module 9

Sharing Your Opinion
Using I-Messages
Disagreeing Constructively
Building Consensus
Case study: Module 9 - Interpersonal Skills

Module 10

Negotiation Basics
Preparation
Opening
Bargaining
Closing
Case study: Module 10 - Interpersonal Skills

Module 11

Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Case study: Module 11 - Interpersonal Skills

Module 12

Wrapping Up

You must first complete Getting Started Interpersonal Skills before viewing this Lesson

Please sign up for the course before starting the lesson.

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