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Instruction on how to use

Handling Complaints II

Home Handling Complaints II

Sensitivity Training

Module 1

Getting Started Sensitivity Training
Workshop Objectives Sensitivity Training

Module 2

Introduction to Sensitivity Training
Definition
History
Who Needs It?
Goals
Case Study: Module 2 – Sensitivity Training

Module 3

Benefits
Raising Awareness
Interaction
Behavioral Changes
Productive Workplace
Case Study: Module 3 – Sensitivity Training

Module 4

Stereotypes
Explicit
Implicit
Purpose
Effects
Case Study: Module 4 – Sensitivity Training

Module 5

Discrimination
Employer Responsibility
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Case Study: Module 5 – Sensitivity Training

Module 6

Sex and Gender Steroetypes
Employer Responsibility
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Case Study: Module 6 – Sensitivity Training

Module 7

Age
Employer Responsibility
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Case Study: Module 7 – Sensitivity Training

Module 8

Disability
Employer Responsibilities
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Case Study: Module 8 – Sensitivity Training

Module 9

Religion
Employer Responsibilities
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Case Study: Module 9 – Sensitivity Training

Module 10

Handling Complaints 1
Develop Process
Publish Process
Train Employees
Assess the Effectiveness of the Process
Case Study: Module 10 – Sensitivity Training

Module 11

Handling Complaints II
Gather Information from the Complainant
Evaluate the Credibility of the Complaint
Interview Those Involved
Take Action Against the Offender
Case Study: Module 11 – Sensitivity Training

Module 12

Wrapping Up

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