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Instruction on how to use

Practice Active Listening

Home Practice Active Listening

Delivering Constructive Criticism

Module 1

Getting Started Delivering Constructive Criticism
Workshop Objectives Delivering Constructive Criticism

Module 2

When Should Feedback Occur
Repeated Events or Behavior
Breaches in Company Policy
When Informal Feedback Has Not Worked
Immediately After the Occurrence
Case Study: Module 2 - Delivering Constructive Criticism

Module 3

Preparing and Planning
Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Case Study: Module 3 - Delivering Constructive Criticism

Module 4

Choosing a Time and Place
Check the Ego at the Door
Criticize in Private, Praise in Public
It Has to Be Face to Face
Create a Safe Atmosphere
Case Study: Module 4 - Delivering Constructive Criticism

Module 5

During the Session (I)
The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Case Study: Module 5 - Delivering Constructive Criticism

Module 6

During the Session (II)
Set Goals
Be Collaborative
Ask for a Self-Assessment
Always Keep Emotions in Check
Case Study: Module 6 - Delivering Constructive Criticism

Module 7

Setting Goals
SMART Goals
The Three P’s
Ask for Their Input
Be as Specific as Possible
Case Study: Module 7 - Delivering Constructive Criticism

Module 8

Diffusing Anger or Negative Emotions
Choose the Correct Words
Stay on Topic
Empathize
Try to Avoid “You Messages”
Case Study: Module 8 - Delivering Constructive Criticism

Module 9

What Not to Do
Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Case Study: Module 9 - Delivering Constructive Criticism

Module 10

After the Session (I)
Set a Follow-Up Meeting
Make Yourself Available
Be Very Specific with the Instructions
Provide Support and Resources
Case Study: Module 10 - Delivering Constructive Criticism

Module 11

After the Session (II)
Focus on the Future
Measuring Results
Was the Action Plan Followed
If Improvement is Not Seen, Then What
Case Study: Module 11 - Delivering Constructive Criticism

Module 12

Wrapping Up

You must first complete Getting Started Delivering Constructive Criticism before viewing this Lesson

Please sign up for the course before starting the lesson.

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