Login

Menu

Home
Courses
+
Enroll
About Us
- OUR HAPPY CUSTOMERS
+
BOOKS
- SHOP HERE
+
Instruction on how to use

Case Study: Module 6 – Conflict Resolution

Home Case Study: Module 6 – Conflict Resolution

Conflict Resolution

Module 1

Getting Started Conflict Resolution
Workshop Objectives Conflict Resolution

Module 2

An Introduction to Conflict Resolution
What is Conflict
What is Conflict Resolution?
Understanding the Conflict Resolution Process
Case Study: Module 2 - Conflict Resolution

Module 3

Conflict Resolution Styles with the Thomas-Kilmann Instrument
Collaborating
Competing
Compromising
Accommodating
Avoiding
Case Study: Module 3 - Conflict Resolution

Module 4

Creating an Effective Atmosphere
Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place
Case Study: Module 4 - Conflict Resolution

Module 5

Creating a Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?
What Do We Want? (Cont'd)
Case Study: Module 5 - Conflict Resolution

Module 6

Focusing on Individual and Shared Needs
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership
Case Study: Module 6 - Conflict Resolution

Module 7

Getting to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
Creating a Cause and Effect Diagram (Cont'd)
Creating a Cause and Effect Diagram (Cont'd)
The Importance of Forgiveness
Identifying the Benefits of Resolution
Case Study: Module 7 - Conflict Resolution

Module 8

Generating Options
Generate, Don't Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options
Case Study: Module 8 - Conflict Resolution

Module 9

Building a Solution
Creating Criteria
Creating a Shortlist
Choosing a Solution
Building a Plan
Case Study: Module 9 - Conflict Resolution

Module 10

The Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps
Case Study: Module 10 - Conflict Resolution

Module 11

Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
Case Study: Module 11 - Conflict Resolution

Module 12

Wrapping Up

You must first complete Getting Started Conflict Resolution before viewing this Lesson

Please sign up for the course before starting the lesson.

Previous Lesson

Back to: Conflict Resolution > Module 6

Courses
Blog
About Us
Enroll
Contact Us
Terms and Conditions

Main Office
157 N Main St, 2nd Floor
Suffolk VA 23434
571-331-4666
United States

GET IN TOUCH WITH US

Copyright © 2017 | Freshskills | Terms and Conditions