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Wrapping Up

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Conflict Resolution

Module 1

Getting Started Conflict Resolution
Workshop Objectives Conflict Resolution

Module 2

An Introduction to Conflict Resolution
What is Conflict
What is Conflict Resolution?
Understanding the Conflict Resolution Process
Case Study: Module 2 - Conflict Resolution

Module 3

Conflict Resolution Styles with the Thomas-Kilmann Instrument
Collaborating
Competing
Compromising
Accommodating
Avoiding
Case Study: Module 3 - Conflict Resolution

Module 4

Creating an Effective Atmosphere
Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place
Case Study: Module 4 - Conflict Resolution

Module 5

Creating a Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?
What Do We Want? (Cont'd)
Case Study: Module 5 - Conflict Resolution

Module 6

Focusing on Individual and Shared Needs
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership
Case Study: Module 6 - Conflict Resolution

Module 7

Getting to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
Creating a Cause and Effect Diagram (Cont'd)
Creating a Cause and Effect Diagram (Cont'd)
The Importance of Forgiveness
Identifying the Benefits of Resolution
Case Study: Module 7 - Conflict Resolution

Module 8

Generating Options
Generate, Don't Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options
Case Study: Module 8 - Conflict Resolution

Module 9

Building a Solution
Creating Criteria
Creating a Shortlist
Choosing a Solution
Building a Plan
Case Study: Module 9 - Conflict Resolution

Module 10

The Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps
Case Study: Module 10 - Conflict Resolution

Module 11

Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
Case Study: Module 11 - Conflict Resolution

Module 12

Wrapping Up

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