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Instruction on how to use

Prioritizing with the Urgent-Important Matrix

Home Prioritizing with the Urgent-Important Matrix

Supervising Others

Module 1

Getting Started Supervising Others
Workshop Objectives Supervising Others

Module 2

Setting Expectations
Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing
Case Study: Module 2 - Supervising Others

Module 3

Setting Goals
Understanding Cascading Goals
Understanding Cascading Goals (Cont'd)
The SMART Way
The Three P’s
Helping Others Set Goals
Helping Others Set Goals Cont'd
Case Study: Module 3 - Supervising Others

Module 4

Assigning Work
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach
Case Study: Module 4 - Supervising Others

Module 5

Degrees of Delegation
Level One Complete Supervision
Level Two Partial Supervision
Level Three Complete Independence
Case Study: Module 5 - Supervising Others

Module 6

Implementing Delegation
Deciding to Delegate
To Whom Should You Delegate
Providing Instructions
Monitoring the Results
Troubleshooting Delegation
Case Study: Module 6 - Supervising Others

Module 7

Providing Feedback
Characteristics of Good Feedback
Feedback-Delivery Tools
Informal Feedback
Formal Feedback
Case Study: Module 7 - Supervising Others

Module 8

Managing Your Time
The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Prioritizing with the Urgent-Important Matrix (Cont'd)
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday
Case Study: Module 8 - Supervising Others

Module 9

Resolving Conflict
Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outside the Team
Case Study: Module 9 - Supervising Others

Module 10

Tips for Special Situations
What to Do If You’ve Been Promoted from within the Team
What To Do If You’re Leading a Brand New Team
What to Do if You’re Taking on an Established Team
Case Study: Module 10 - Supervising Others

Module 11

A Survival Guide for the New Supervisor
Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!
Case Study: Module 11 - Supervising Others

Module 12

Wrapping Up

You must first complete Getting Started Supervising Others before viewing this Lesson

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