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Wrapping Up

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Communication Strategies

Module 1

Getting Started Communication Strategies
Workshop Objectives Communication Strategies

Module 2

The Big Picture
What is Communication
How Do We Communicate
Other Factors in Communication
Case Study: Module 2 - Communication Strategies

Module 3

Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Case Study: Module 3 - Communication Strategies

Module 4

Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Case Study: Module 4 - Communication Strategies

Module 5

Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Case Study: Module 5 - Communication Strategies

Module 6

Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
Case Study: Module 6 - Communication Strategies

Module 7

Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Case Study: Module 7 - Communication Strategies

Module 8

Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Case Study: Module 8 - Communication Strategies

Module 9

Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Case Study: Module 9 - Communication Strategies

Module 10

Mastering the Art of Conversation
Level One-Discussing General Topics
Level Two-Sharing Ideas and Perspectives
Level Three-Sharing Personal Experiences
Our Top Networking Tips
Case Study: Module 10 - Communication Strategies

Module 11

Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Case Study: Module 11 - Communication Strategies

Module 12

Wrapping Up

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